Responsible Gambling

Freespinz Casino is committed to helping players make informed choices and keep gambling as a form of entertainment. Gambling involves risk and should not be used to make money, manage stress or solve financial problems. Before you play, consider whether gambling is suitable for you, set limits that reflect your circumstances and be prepared to stop.

Freespinz Casino holds a licence issued by the Autonomous Island of Anjouan, Union of Comoros, under licence number ALSI-202510032-FI1. The operator, Pacific Odds S.R.L., is registered in Costa Rica.

Gamble for entertainment

Online gambling is not a guaranteed way to make money. Games may involve chance or outcomes that cannot be controlled by a player. Previous results do not predict future results, and a losing streak does not mean that a win is due. Every bet carries a risk of loss, so only gamble with money you can afford to lose.

Gambling should never take priority over essential expenses, savings, debt repayments, family responsibilities, work, study or personal wellbeing. Do not use borrowed money, credit intended for essentials or money belonging to another person. Treat deposits and losses as an entertainment expense, not an investment or a way to improve your financial position.

Decide how much time and money you are comfortable spending before you start.
Set a budget after covering rent, bills, food and other important expenses.
Keep gambling separate from household money and everyday spending where possible.
Take regular breaks and avoid gambling when you are tired, upset or under the influence of alcohol or other substances.
Never chase losses or increase your bets to try to recover money.
Do not gamble to escape stress, loneliness, low mood or personal problems.
Remember that you can stop playing at any time.

A written plan can make it easier to stay in control. Decide in advance how much you will spend, how long you will play and what you will do when your limit is reached. A limit is usually most effective when it is set before a gambling session begins, rather than while you are playing. If you reach your limit, stop, log out and return to another activity.

Do not rely on luck, systems or tips to remove the risk involved in gambling. There is no strategy that guarantees a win. If gambling stops feeling enjoyable or starts creating pressure, take a break and consider speaking with someone you trust or a qualified support service.

Tools to help you stay in control

Freespinz Casino may provide account and play-management tools to help players monitor and control their gambling. Available features can vary according to the service and applicable requirements. Read the information shown with each tool carefully and choose settings that suit your personal circumstances.

Deposit and spending limits

A deposit or spending limit can restrict the amount you add or spend over a selected period. Set a realistic amount before playing and include all gambling activity in your personal budget. Some changes may take effect immediately, while requests to increase a limit may involve a waiting period or additional checks. Do not continue gambling elsewhere simply because you have reached a limit.

Time reminders and breaks

Time reminders can help you notice how long you have been playing. Use them to pause, review your spending and decide whether to stop. Taking a break may involve logging out, moving away from your device, going for a walk or doing another activity. If you feel tired, emotional or unable to stop, end the session rather than continuing.

Account closure and self-exclusion

If you want to stop gambling, ask about available account closure or self-exclusion options. Self-exclusion is a commitment to take a complete break for a selected period or until further notice, depending on the option available. During self-exclusion, do not create another account, use another person’s account or attempt to bypass a restriction. You may also consider self-exclusion and support arrangements available through relevant Australian services and jurisdictions.

Reviewing your activity

Review your deposits, withdrawals, wagers and playing time regularly. Looking at your activity can help you identify changes in your habits before they become a serious concern. Keep login details private, do not share your account and never allow another person to use your account to avoid their own limits or restrictions.

If you notice activity that you do not recognise, stop using the account and contact customer support through the website channels available to you. Protect your password and payment information, and use appropriate device security controls.

Recognising signs of gambling harm

Gambling harm can affect people of any age, income or level of experience. It may develop gradually, and some people may not recognise the impact until gambling has affected their finances, relationships, work, study or wellbeing. Early action can make it easier to regain control. You do not need to wait for a crisis before asking for help.

Consider taking a break and seeking support if you or someone close to you:

Spends more time or money gambling than intended.
Feels restless, irritable or anxious when trying to stop or reduce gambling.
Gambles to escape stress, loneliness, low mood or other problems.
Chases losses or believes that a large win will solve financial difficulties.
Hides gambling, deposits, losses or account activity from family and friends.
Borrows money, sells possessions or misses payments because of gambling.
Has arguments or relationship problems connected with gambling.
Finds that gambling affects sleep, work, study, health or daily responsibilities.
Tries to stop but repeatedly returns to gambling.
Feels shame, hopelessness or thoughts of self-harm because of gambling.

If any of these signs feel familiar, stop gambling and speak with a qualified support service, counsellor, health professional or trusted person. Practical steps may include closing or restricting your account, blocking access to gambling websites, arranging help with finances and asking someone you trust to support your plan. Taking action early is a positive and responsible choice.

Supporting someone else

If you are concerned about another person, choose a calm time to talk. Explain what you have noticed without blaming or judging them, and encourage them to seek professional support. You cannot control another person’s choices, but you can protect your own finances by keeping accounts, passwords and payment methods secure. Avoid lending money to cover gambling losses, and seek support for yourself if the situation is affecting your wellbeing.

If gambling has contributed to thoughts of self-harm or you feel at immediate risk, seek urgent assistance in your area and contact emergency services where appropriate. Do not remain alone with an immediate safety concern.

Age, privacy and getting support

Gambling services are intended for adults who meet the applicable age and eligibility requirements. Do not use Freespinz Casino if you are under the legal gambling age in your location. Parents and guardians should take reasonable steps to prevent children and young people from accessing gambling accounts, including keeping passwords private, using device controls and monitoring shared devices.

Responsible gambling information may be used to identify concerns and provide appropriate assistance, subject to applicable privacy requirements. Freespinz Casino may ask questions about gambling patterns or account activity where this is needed to support safer play, protect customers or meet legal and operational obligations. Providing accurate information helps available controls and assistance remain suitable.

Australian players can seek confidential gambling support through recognised Australian counselling and support services, including services available in their state or territory and national support resources. Search for an official Australian gambling-help service online, speak with your doctor or contact a qualified counsellor. You may also ask a trusted family member or friend to help you find support.

For questions about responsible gambling tools, account restrictions, breaks or self-exclusion, use the customer support options shown on the Freespinz Casino website. Available options and processes may depend on your account, location and applicable requirements. If you are unsure what to do, ask for assistance before continuing to gamble.

A simple plan for safer play

Set a personal time and money limit before playing.
Only use money that you can afford to lose.
Stop when your limit is reached, regardless of the result.
Take a break if you feel upset, pressured or tempted to chase losses.
Review your activity and use available account controls.
Request account closure or self-exclusion if you need a longer break.
Seek independent support if gambling is affecting your finances, relationships, health or mental wellbeing.

Choosing to pause, set a limit or stop gambling is a positive step towards protecting your wellbeing and financial security. Freespinz Casino encourages every player to make informed decisions and seek help whenever gambling no longer feels manageable or enjoyable.