Betting Rules

These Betting Rules explain the general conditions that apply when you use betting and gaming services provided through Freespinz Casino. They should be read together with the website’s Terms and Conditions, Privacy Policy, Responsible Gambling information and any specific rules displayed for an individual game, event or promotion.

Freespinz Casino holds a licence issued by the Autonomous Island of Anjouan, Union of Comoros, under licence number ALSI-202510032-FI1. The operator, Pacific Odds S.R.L., is registered in Costa Rica.

1. General betting conditions

By opening an account, accessing the website or placing a bet, you confirm that you have read and understood the rules that apply to the relevant service. You are responsible for checking the information shown on the website before confirming a bet. If you do not understand a market, game, selection or condition, do not place the bet until you have obtained clarification through the available support channels.

You must be legally permitted to use online gambling services in the place where you are located. You must also meet any applicable minimum age requirement. Freespinz Casino may require identity, age, location or other verification before allowing an account to be used, accepting certain bets or processing a transaction. An account must be registered and used only by the person whose name appears on that account.

You must keep your login details secure and must not allow another person to access or use your account. You are responsible for activity carried out through your account unless you have promptly reported unauthorised access. You must provide accurate and current information and update it when circumstances change. Duplicate accounts, false details, account sharing and the use of another person’s payment method may be restricted or treated as a breach of the applicable terms.

Only place bets for yourself and not on behalf of another person.
Check the stake, selection, odds, market and potential return before confirming a bet.
Do not attempt to bypass location, identity, age, account or security controls.
Do not use the website for unlawful activity, fraud, money laundering or any other prohibited purpose.
Keep records of your bets, account activity and relevant rules where appropriate.

A bet is generally treated as accepted only when the website confirms it and records it in your account or betting history. Entering a selection, clicking a button or submitting a request does not necessarily mean that a bet has been accepted. A bet may be refused, delayed, suspended, limited or cancelled where permitted by the applicable rules, including where there is an obvious error, technical issue, suspicious activity or a market status change.

2. Placing and settling bets

Before placing a bet, review the information displayed on the bet slip or game screen. This may include the event or game, market, selection, stake, odds, potential return, applicable conditions and any relevant closing or settlement information. The information shown at the time of confirmation is the information you should use when deciding whether to proceed.

Odds, prices, game features and market availability may change before a bet is accepted. Where a price changes, the website may display the change and request confirmation before accepting the bet. Once accepted, a bet is normally governed by the rules applying to that market or game, subject to any correction, cancellation or voiding provisions.

Bets are settled using the official result or settlement information relevant to the particular product. For sports and event markets, this may include the result published by an appropriate official source or governing body. For casino and other games, settlement is based on the game result generated and recorded by the relevant system. If an official result is changed after settlement, the applicable product rules will determine whether the original settlement is retained or corrected.

Sports and event markets

Sports and event markets can be affected by postponements, cancellations, abandonments, changes to venue, changes to participants and other circumstances outside the operator’s control. The specific market rules will determine whether a bet remains open, is carried forward, is settled on an official result or is declared void. Different markets may have different requirements, including requirements relating to minimum playing time, event completion or the number of participants.

Casino and instant games

Casino, live dealer, instant and similar games are governed by the instructions and rules displayed for the relevant game. Game outcomes are determined by the applicable game system and recorded in the account or game history where that feature is available. You should confirm the stake and game settings before starting a round. Once a round has commenced, it may not be possible to cancel or reverse it.

Where a game or betting service is interrupted, the system may use the recorded game state, transaction record or other reliable technical information to determine the result. If a result cannot be established reliably, the relevant transaction may be reviewed under the applicable rules.

3. Errors, payments and account adjustments

Reasonable care is taken to maintain accurate markets, prices, game information and account records. However, technical, administrative, human or communication errors may occur. An obvious error may include an incorrect price, duplicated market, clearly incorrect settlement, incorrect game display or another mistake that a reasonable customer would recognise as unusual. Where an error occurs, the affected bet or transaction may be corrected, cancelled, voided or settled using the correct information, subject to the applicable terms.

You should report any suspected error or unexplained account activity as soon as possible. Do not knowingly take advantage of an error, system fault, pricing issue or processing delay. Where funds or winnings have been credited incorrectly, the relevant amount may be removed or recovered, and further account activity may be reviewed.

Deposits and withdrawals are subject to account verification, payment provider requirements, applicable transaction rules and any limits or restrictions displayed on the website. Transactions must be made using a payment method that you are authorised to use. A withdrawal may be delayed or held while identity, source of funds, payment ownership, account activity or other compliance checks are completed.

Account balances, bet records and transaction histories may be adjusted to correct an error, reverse an invalid transaction or reflect a properly determined result. If you disagree with a settlement or adjustment, keep the relevant bet reference and contact support through the available website channel. Reviews are carried out using the information recorded by the platform and any supporting information that may reasonably be requested.

Do not deposit or withdraw funds for another person.
Do not use a payment method that has been reported as lost, stolen or unauthorised.
Do not attempt to reverse or dispute a legitimate transaction solely to avoid an account obligation.
Check your account balance and transaction history regularly.
Raise questions about missing, duplicated or incorrect transactions promptly.

4. Responsible betting and rule changes

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and only use money you can afford to lose. Take regular breaks, avoid gambling when upset or under the influence of alcohol or other substances, and never chase losses by increasing your stakes.

Freespinz Casino may provide tools or processes to help you manage your play. These may include deposit or spending controls, time reminders, account breaks, self-exclusion and access to support information. Availability and operation of these features may depend on the service, account status and applicable requirements. If gambling is causing concern, stop playing and use the responsible gambling options available through the website.

You can ask for clarification about a rule or report a concern through the support channel made available on the website. When contacting support, include relevant details such as your account information, bet reference, game or event, date and a description of the issue. Do not include passwords or sensitive payment information unless a secure process specifically requests it.

These Betting Rules may be updated from time to time to reflect changes to products, systems, legal requirements, risk controls or operational processes. The current version published on the website applies to activity after it takes effect. Specific game, market or promotional rules may contain additional conditions. If there is an inconsistency, the rule that specifically applies to the relevant product or transaction, followed by the website’s Terms and Conditions, will generally govern.

If any part of these rules is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. Nothing in these rules is intended to limit any rights or protections that cannot legally be excluded.