Privacy Policy | Freespinz Casino

Information we may collect

The information handled by an online casino can vary depending on how you use the website, whether you create an account, and which services or payment options you access. Freespinz Casino may collect information that you provide directly, information created through your use of the website, and information received from service providers involved in operating the platform.

Account and identification information

Name, date of birth, contact details and other information supplied when creating or maintaining an account.
Login details, account preferences, responsible gaming selections and communications with customer support.
Information needed to confirm identity, age and eligibility, which may include verification documents or relevant document details.
Information relating to account security, unusual activity, suspected misuse or attempts to access an account.

Payments and transactions

Deposits, withdrawals, wagers, winnings, bonuses where applicable, and other account activity.
Payment method details, transaction references and information needed to process or verify a payment.
Records relating to refunds, payment disputes, chargebacks and financial checks.

Technical and usage information

Device type, operating system, browser type, language settings, screen information and general network details.
IP address, approximate location information, login times, pages visited, session activity and interactions with website features.
Cookie identifiers and similar technical information used to remember preferences, maintain sessions, improve performance and understand website use.

You should provide information that is accurate and kept up to date. If you provide information about another person, you should have permission to do so. We do not generally ask players to provide information that is unrelated to operating an account, providing support, meeting legal requirements or protecting the website and its users.

How and why information is used

Information is used for legitimate operational, security, customer service and compliance purposes. The precise use depends on the type of information and the service involved. Common purposes include the following:

To create, administer and secure your player account.
To process deposits, withdrawals and other transactions, and to maintain accurate account records.
To confirm identity and age, complete verification checks and assess whether account activity appears genuine.
To prevent, detect and investigate fraud, money laundering, collusion, account takeover, abuse and other prohibited activity.
To provide customer support, respond to questions, resolve issues and communicate important account or service messages.
To operate, maintain and improve the website, including testing features, identifying errors and monitoring performance.
To understand general usage patterns and make the website easier to use.
To meet applicable legal, regulatory, tax, accounting, court or law-enforcement requirements.
To manage responsible gaming processes, security controls and the integrity of casino services.
To send marketing communications where permitted and where you have provided consent or another lawful basis applies.

Some information may be combined with information from payment providers, identity verification services, fraud prevention services, technology providers or other partners that help operate the website. These providers should use information only for the services they provide or as otherwise permitted. We may also use aggregated or de-identified information for analysis and service improvement where it does not reasonably identify an individual.

Marketing communications

If marketing messages are sent to you, they may include information about website services, campaigns or other relevant updates. You can withdraw consent or opt out of marketing communications at any time by using an available unsubscribe option or contacting us through the details in the data rights section. Service messages about your account, security, transactions or important changes may still be sent when necessary.

Cookies, sharing and information security

Cookies and similar technologies

Freespinz Casino may use cookies and similar technologies to keep you signed in, remember settings, support essential website functions, improve performance, understand how visitors use the site and help present relevant communications. Some cookies may be placed by service providers that support website, analytics, payment, security or marketing functions.

You can manage or restrict cookies through your browser settings. Blocking or deleting some cookies may affect the availability, security or functionality of parts of the website. Your browser may also provide tools to clear existing cookies and control whether new cookies are accepted.

When information may be shared

Information may be shared where reasonably necessary to provide services or fulfil the purposes described in this Privacy Policy. Recipients may include payment processors, identity and age verification providers, fraud prevention services, technology and hosting providers, customer support providers, professional advisers and other contractors supporting website operations. Information may also be disclosed where required to comply with a legal obligation, respond to a lawful request, protect rights or safety, investigate suspected misconduct, or support the security and integrity of the platform.

Service providers may process information in Australia or another country, depending on where their systems and operations are located. Where information is transferred or accessed across borders, reasonable steps should be taken to protect it and to handle it consistently with applicable privacy requirements.

Keeping information secure

Reasonable technical and organisational safeguards are used to reduce the risk of unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security procedures, monitoring, encryption or other protections appropriate to the information and the risks involved. No online system can be guaranteed to be completely secure, so players should use a strong, unique password, keep login details confidential and contact support promptly if they suspect unauthorised activity.

Your choices, data rights and retention

Depending on applicable privacy requirements, you may have rights relating to the personal information held about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information in appropriate circumstances, and withdrawing consent previously given for marketing.

How to make a data request

To exercise your data rights, ask a privacy question, request access, seek correction or deletion, or withdraw consent to marketing, contact support@freespinzcasino.wtf. Please describe your request clearly and provide enough information for us to identify the relevant account or records. For security, we may need to verify your identity before completing a request. This helps prevent information being disclosed or changed at the request of an unauthorised person.

Some rights are not absolute. A request may be limited or refused where keeping or using information is necessary for legal obligations, identity verification, fraud prevention, security, dispute resolution, record keeping or another permitted purpose. If information is deleted or access is restricted, some website or account services may no longer be available. We will handle requests within a reasonable timeframe and explain any applicable limitation where appropriate.

Account closure and retention

You may ask for your account to be closed, but closing an account does not necessarily mean that all associated information can be removed immediately. Certain records, including identity, payment, transaction, security and communications records, must be kept for a period required by law or where needed for legitimate business, dispute, fraud prevention or security purposes. We do not keep information for longer than reasonably necessary for the relevant purpose, subject to these requirements.

Updates to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The updated version will be made available on the website. Players should review this page periodically, particularly before continuing to use the website after a material change. If a change requires notice or consent, appropriate steps will be taken.

If you have concerns about how your information has been handled, please contact support@freespinzcasino.wtf so the matter can be reviewed. This Privacy Policy should be read together with the website's other applicable terms and policies.