Terms & Conditions

These Terms & Conditions explain the rules that apply when you visit or use Freespinz Casino. Please read them carefully before creating an account, depositing funds or playing any games. By accessing the website or using its services, you confirm that you understand and agree to these terms, together with any additional rules displayed for particular games, promotions or services.

Freespinz Casino holds a licence issued by the Autonomous Island of Anjouan, Union of Comoros, under licence number ALSI-202510032-FI1. The operator, Pacific Odds S.R.L., is registered in Costa Rica.

1. General terms and eligibility

These Terms & Conditions form an agreement between you and the operator of Freespinz Casino in relation to your use of the website, account facilities, games and related services. The operator may update these terms from time to time. Changes may be made to reflect legal, regulatory, technical or operational requirements. The latest version published on the website will apply to future use of the services. You should review this page regularly.

You must be legally permitted to access online gambling services in the place where you are located. You must also meet any applicable minimum age requirement. Freespinz Casino may restrict access where online gambling is not permitted, where identity or location cannot be verified, or where the operator is required to do so by law or a relevant authority. You are responsible for checking that your use of the website is lawful.

You must provide accurate, current and complete information when registering or using an account. Information may include your name, date of birth, residential details, payment information and other details needed for verification. You must update your information if it changes. Providing false, misleading or incomplete information may result in account restrictions, cancellation of transactions or closure of the account.

You must be at least the applicable legal gambling age.
You must use the website only for lawful personal purposes.
You must not allow another person to use your account.
You must keep your login details private and secure.
You must not create or control multiple accounts unless expressly permitted.
You must not use the service on behalf of another person or organisation.

The operator may carry out age, identity, payment, address, source-of-funds and other compliance checks. These checks may take place when an account is opened, before a transaction is completed, during gameplay or at any other time. You may be asked to provide suitable documents. If requested information is not supplied within a reasonable period, access to some or all services may be limited.

2. Accounts, payments and withdrawals

An account is personal to the registered account holder. You are responsible for all activity carried out through your account, unless you have promptly notified the operator of unauthorised access. If you believe your login details have been compromised, stop using the account and report the issue through the available support channels. The operator may suspend access while security checks are completed.

Deposits must be made using a payment method held in your own name or otherwise authorised for your use. A payment may be declined, delayed or reversed where it cannot be verified, appears unauthorised, conflicts with applicable requirements or presents a security or compliance concern. The operator may request additional information before accepting deposits or processing withdrawals.

You should only deposit funds that you can afford to lose. Gambling is not a way to repay debts, solve financial difficulties or generate guaranteed income. Account balances are intended for participation in the services and must not be used for unlawful purposes. You must not attempt to deposit, withdraw or transfer funds using a method that belongs to another person.

Withdrawal requests are subject to account verification, applicable transaction checks and any game, payment or promotional rules that apply. A withdrawal may be held while required checks are completed. The operator may return funds to the original payment method where appropriate or use another permitted method. Processing times can vary depending on the payment provider, verification status, weekends, public holidays and other external factors.

You are responsible for checking that account and payment details are correct before confirming a transaction. Subject to applicable law, the operator may correct obvious errors, reverse invalid transactions and take reasonable steps where an account has been funded through a disputed, fraudulent or unauthorised payment. Any fees or charges imposed by a payment provider may be your responsibility where clearly disclosed.

Account suspension and closure

An account may be suspended, restricted or closed where there is a suspected breach of these terms, a security concern, a responsible gambling concern, a legal or regulatory requirement, a payment dispute, suspected fraud, collusion, money laundering or other misuse of the services. Where permitted, the operator will explain the reason for action. Any remaining balance will be handled in accordance with applicable law and the results of relevant checks.

3. Games, promotions and responsible gambling

Games are provided for entertainment. Game rules, paytable information, betting options, minimum and maximum stakes, and other game conditions may differ between products. You should review the information shown for a game before placing a bet. A bet or game round may generally be treated as final once accepted by the system, except where correction is required because of a technical error, system failure, fraud or another circumstance recognised by applicable rules.

The operator does not guarantee uninterrupted availability of every game or feature. Website content, games, payment methods and available services may change, be withdrawn or be temporarily unavailable. Technical problems may affect access, display or the recording of activity. Where a technical issue materially affects a game or transaction, the operator may investigate the relevant records and take reasonable corrective action.

Promotions, bonuses, free spins and other offers are subject to their own promotional terms. These terms may include eligibility conditions, time limits, game restrictions, contribution rules, maximum values, withdrawal conditions and requirements to verify an account. Promotional terms will apply in addition to these Terms & Conditions. If a promotion conflicts with these terms, the specific promotional terms will generally apply to that offer, subject to applicable law.

You must not abuse an offer or attempt to obtain an unfair advantage through multiple accounts, automated play, collusion, misleading information, payment manipulation or any other improper activity. The operator may cancel or withhold a benefit where there is a reasonable basis to believe that a promotion has been misused. Only one benefit may be available where an offer is limited to one person, household, device, payment method or other defined group.

Responsible gambling

Freespinz Casino supports safer gambling. Gambling should remain a form of entertainment and should not interfere with your finances, relationships, work, study or wellbeing. Consider setting personal deposit, wagering or time limits before you play. Take regular breaks, keep track of your spending and never chase losses. Do not gamble while affected by alcohol or other substances.

Set a budget and treat it as an entertainment expense.
Use available account controls and limits where offered.
Take a break if gambling stops being enjoyable.
Seek independent support if gambling is causing concern.
Ask for account closure or a self-exclusion period if you need to stop.

A self-exclusion or account closure request should be made through the available account or support process. You must not attempt to open or use another account during a self-exclusion period. Account controls may not immediately prevent every form of gambling activity, so you should also consider blocking access to gambling websites, removing payment options and seeking independent assistance.

4. Website use, liability and legal information

You may use the website only in accordance with these terms and applicable law. You must not interfere with the website, introduce malicious software, use automated systems without permission, copy or exploit website content, attempt to gain unauthorised access, or carry out activity that could damage the service or other users. You must not publish or transmit content that is unlawful, threatening, abusive, deceptive or infringing.

Website text, graphics, logos, software, game content and other materials are owned by or licensed to the relevant rights holder. You may view and use them for personal purposes connected with the services. You must not reproduce, modify, distribute, sell, reverse engineer or commercially exploit them without permission. Freespinz Casino names and branding must not be used in a way that suggests an unauthorised relationship or endorsement.

The website may contain links or references to third-party websites, payment services or other resources. These services are controlled by their own providers and may have separate terms and privacy practices. The operator is not responsible for third-party content, availability, security or performance. You should review the relevant third-party terms before using an external service.

To the extent permitted by law, the operator is not responsible for loss caused by events outside its reasonable control, including telecommunications failure, payment provider disruption, cyber incidents, natural events, industrial action, government action or other service interruptions. Nothing in these terms excludes or limits a right, guarantee or remedy that cannot lawfully be excluded or limited under Australian consumer law or other applicable legislation.

If any part of these terms is found to be invalid or unenforceable, that part will be adjusted or removed to the minimum extent necessary, and the remaining provisions will continue. A failure to enforce a provision immediately does not mean that the provision has been waived. These terms and your use of the services are governed by the laws that apply to the relevant service and your location, subject to any mandatory rights available to you.

Questions, complaints or requests about your account should be made through the support options available on the website. Please provide enough information for the matter to be reviewed, but do not send passwords or unnecessary sensitive information. The operator may ask for further details to confirm your identity and investigate the issue. These Terms & Conditions should be read together with the website privacy information, responsible gambling information and any specific rules shown for games or promotions.